Discrepency Management

Functionality in Global Upside's application interface allows us to configure many of your defined business rules into the interface, so that processors see messages requiring compliance rather than relying on desk procedures or memory. The actual rules we configure are dependent on the controls we agree to, when we document your system, but could typically include:

 

• Incorrect approval compared to delegated approval levels
• Invoice date prior to PO date
• PO and invoice payment terms do not match
• Item description on invoice and 2-way PO do not match
• Packing slip number does not match supplier's invoice and receiver in your ERP system
• Vendor requires PO and invoice does not have PO number listed
• Remit-to address unrecognized
• Invoice ship to address is not one of the client's addresses

Discrepancy Resolution - Using a resolution matrix, Global Upside's senior accountants will directly communicate with internal and external customers to resolve the discrepancies. Communication will be primarily by emails, with follow-up phone calls where necessary.

 

Our resolution services are typically provided through email or fax.